Return & Refund Policy
1. Policy Scope
This return and refund policy applies primarily to orders shipped within the United States. For international orders, return eligibility, processing timelines, and cost responsibilities may vary based on local consumer protection regulations. Specific provisions for customers in the European Union are outlined separately in Section 7.
2. 90-Day Return Guarantee
We offer a 90-day return guarantee for all eligible US orders from the date of delivery. Return terms and cost responsibilities are determined based on the reason for return:
●Seller-responsible returns (defective items, items damaged in transit, incorrectly shipped items, or products that do not function as described): We accept returns at our full cost. We will provide a prepaid return label and issue a full refund including the original outbound shipping fee upon verification of the returned item.
●Customer-initiated returns (change of mind, compatibility concerns, size/model mismatch, or general dissatisfaction with performance): Items must meet all eligibility requirements outlined in Section 3 to qualify for return. The customer is responsible for all return shipping costs. If the original order was delivered via free shipping, the standard outbound shipping cost will be deducted from the refund amount.
3. Return Eligibility
To be eligible for return, all items must satisfy the following criteria:
●Items must be unused, uninstalled, unmodified, and free of physical damage beyond original packaging inspection.
●All original packaging, tags, manuals, and included accessories must be returned with the product.
●A valid order number or proof of purchase must be provided with the return request.
●Opened items that remain in unused, intact condition with all original components present are eligible for return.
If your item arrives damaged, defective, or does not match your order, please contact us within 7 calendar days of delivery with your order number and clear photos of the item and its original packaging. These cases will be prioritized for review and resolution.
4. Non-Returnable Items
The following items are not eligible for return, refund, or exchange:
●Free gifts or promotional accessories that are not part of the original paid order.
●Items clearly marked as "Final Sale" or Clearance. All Final Sale items are explicitly labeled on the product page and at checkout before purchase completion.
●Gift cards and digitally delivered products.
If you are unsure about the return eligibility of your item, please contact our support team for confirmation before initiating a return.
5. Return Process
1.Submit a request: Initiate your return by emailing service@ropodeparts.com with your order number and reason for return, or through your account order page.
2.Request approval: We will review your request within 2 business days. If approved, we will issue a valid return authorization number and provide step-by-step return instructions.
3.Our official return address for approved US returns is:
4.2705 Somerset Ave, Castro Valley, CA 94546, United States
5.Returns shipped without prior authorization and a valid return authorization number will not be accepted, and no refund will be issued for such shipments. For seller-responsible returns, we will also provide a prepaid return label alongside the authorization.
6.Ship the return: Package the item securely and ship it according to the provided instructions. For customer-initiated returns, you may use a tracked shipping service of your choice at your own cost.
7.Processing and verification: Once we receive the returned package, we will inspect the item and complete verification within 3–5 business days.
6. Refund Policy
●Approved refunds will be issued to the original payment method used for the purchase.
●After we complete verification and initiate the refund, the funds will typically appear in your account within 5–10 business days. Processing times may vary based on your bank or payment provider’s internal schedules.
●If you have not received your refund within 15 business days of our refund confirmation email, please contact our support team for assistance.
7. EU Consumer Rights
For orders shipped to addresses within the European Union, you are entitled to a statutory 14-day withdrawal period (cooling-off period) from the date you receive the item, in addition to any voluntary warranty provided by us.
●You may withdraw from your purchase within 14 days of delivery without giving any reason.
●To exercise your right of withdrawal, you must notify us of your decision by email at service@ropodeparts.com before the 14-day period expires.
●Returned items must be unused, in their original condition, and accompanied by proof of purchase.
●You are responsible for the cost of returning the item unless we have agreed otherwise or the item is defective.
●We will process your refund to the original payment method within 14 days of receiving the returned item, or within 14 days of receiving proof of return shipment, whichever is earlier.
8. Contact Us
If you have any questions about our return and refund policy, or need assistance with a return request, please reach out to our support team:
●Email: service@ropodeparts.com
●Support Hours: Monday–Friday 8am–5pm, Saturday 8am–2pm (EST)
